Shipping, Warranty and Returns
All orders are sent via a tracked service where available. Your tracking number will be emailed to you upon dispatch of your order.
To avoid issues with delivery, we advise providing an address where someone will be present during business hours to receive your package. We are not responsible for items once they have been delivered.
Orders shipped within the USA: Items will be sent via USPS and should arrive within 3-5 business days. Shipping is free within the continental United States.
For orders shipped within Texas a sales tax of $8.25% on both the product and shipping will be added at checkout.
Orders shipped beyond the USA: Items will be shipped using USPS, who will coordinate with other courier services for delivery within your country. Your shipment should arrive within 14 business days, this does not include the time it takes your country's customs and postal services to release the shipment. The cost of shipping will be calculated at the checkout.
It is the buyers responsibility to pay their countries relevant taxes and customs fees. We will always declare the full customs value of your order when shipping internationally.
We reserve the right to refund rather than replace orders lost in shipping, based on circumstances.Due to U.S. laws and sanctions, as well as insurers limitations, the following countries we are unable to sell to: Afghanistan, Belarus, Burma / Myanmar, Code d’Ivoire, Congo, Cuba, Eritrea, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Russia, Somalia, Syria, The Republic of the Sudan and Venezuela. Roebuck Watch Company reserves the right to add to this list at any time.
We reserve the right to cancel, refund or refuse an order if it is found to be fraudulent or untrustworthy. This includes, bit is not limited to: orders made with stolen or fake credit cards, impersonation or suspicious billing or shipping addresses.
All watches purchased from Roebuck Watch Company come with a 24 month warranty, valid from your date of purchase.
This warranty covers material production defects concerning the watch, strap and movement. It does not cover damage caused through misuse/physical force, or normal wear and tear.
This warranty does not cover any attempts made to repair or modify your watch without prior consent from us. Nor does it cover damage to the PVD coating of any such watch.
Warranty Claims - Within USA (excluding Alaska and Hawaii)
Should a problem arise with your watch, please contact us first to discuss the issue.
If you live within the USA we will either provide you with a return shipping label or reimburse you for any return shipping costs incurred.
Once we receive your watch we will endeavor to have it repaired in a timely fashion and returned to you at our cost.
Warranty Claims - Outside USA
If you are located internationally, we will instruct you to return your watch to us via your national postal service, you must use a tracked and insured option (please insure the watch for the full retail cost). Once we have received your watch and our repairer has confirmed the fault as a valid warranty claim, we will reimburse you for the return shipping costs (a receipt for postage payment will be required).
Alternatively, if you are located internationally, we may recommend that you have a qualified local watchmaker perform the repairs to your timepiece on our behalf, to allow for a swifter resolution of any issues. In this case, we will reimburse you for any expenses incurred. This option will only be made available after contacting us first to discuss your issue.
We want you to be completely satisfied with your purchase. Once you receive your order please inspect your watch thoroughly for mechanical or visual defects*, before you remove any protective covering, wear it or discard the packaging. If you receive your order and are not happy for any reason we will gladly accept it as a return within 30 days of delivery, providing:
- You can provide proof of purchase.
- The product is unworn and the original packaging is intact and undamaged.
*Defects - Please be aware that some of the components in our watches are assembled by hand, and manufacturing tolerances require some parts to have gaps between them in order for the parts to be fitted together, but which also allows for some slight misalignments. As such, we cannot guarantee 100% perfection in any of our watches.
To return a product, please contact us first. Products returned without first contacting us will not be accepted as returns and no refund will be issued. Once we receive your returned order and the product and packaging has been inspected and verified as being unworn and undamaged, we will issue you a refund (less original shipping paid for international orders).
If we inspect your returned order and determine that the product or packaging has been damaged we will contact you to make arrangements to return your order to you at your cost.
- It is the buyers responsibility to pay the return shipping and insurance costs and to provide a tracking number. Please ensure the package is insured for the full retail price.
- The watch must be sent back to us within a reasonable time.
- For international buyers please mark clearly on the package 'Returned Item', otherwise more fees will be incurred and charged by local accepting authorities.
- A 6.5% re-stocking fee will be charged.